7/26/2023 0 Comments 1800 h r blockSo I called the IRS to follow up and I was told that Nancy did speak with them but no supporting documentation was ever sent. I waited four weeks and I called Nancy and was told that she would not returned back until January of 2020. She sent me an e-mail stating that she spoke with the IRS on our behalf and she would be send the 1098-T copies to provide the supporting documentation. She had my husband and myself signed a form that we give her permission to speak with the IRS on our behalf so that she can get this miscommunication sort out. So I called to complaint at 800 number and was told that I needed speak with another rep I schedule another walk in appointment with Nancy Chan took the letter I received and all the my paper work for my taxes. I called Andy a few weeks after to follow up, never received any documentation nor follow up from Andy, I was so disappointment with his service and lack of follow through. I made an appointment with Andy Rodriguez at 953 E.Colorado Blvd, He was very pleasant he re-assure me that he had been in this field for many years and knew how to handle taxes problems and would make sure that I would be taken care off. This time I didn't not want to handle this by phone because to much time had passed and nothing was done by HR block. By this point I was so upset, I felt that HR block was not doing their job, but I wanted to proceed with still making use that HR provided the service that I paid for, I called 800 number again to try to reach Maria and I was told that the Figueroa office was not close and was re-directed to Pasadena office. I did receive a letter stating that I was it was a Notice of Deficiency because I had not submitted the supporting documentation so therefore I needed to pay the amount owed. I made several attempts to speak with the manager, it took an additional three weeks for that Manager Maria to call me back I explain the situation, she said she review my case and that the proper documentation was re-sent and I would be receiving a letter from the IRS in a few weeks. I come to find out that Luz was on medical leave and no one from her office was following up on her cases. I waited over three weeks to follow up, I call Luz back because I had not received nor heard back from the IRS. I attempted to reach the representative that help me but I was told that office was closed, I was redirected to an office within my area I was redirected to Luz at Figueroa office in Los Angeles, who I connect by e-mail and send her all my documentation, she assure me that she would take care of it. Well to my surprise we received a letter stating that they had received incomplete documentation and I need to send them my sons 1098-T form from school because it was not included in my tax returned. I even paid an extra fee for HR block to help me with any problems we might have in the event we got audit or any additional information was needed. This year has been the worst service that I have experience. I have been going to HR block for several years for my taxes. Social media presence may be found at Facebook, Twitter, Linkedin and Google+ and their current slogan is ‘never settle for less’.Įxperienced poor service? File a complaint here! H&R Block has prepared tax returns for over 650 million Americans since 1955 and they have branches located on military bases. The corporate headquarters phone number is 81.įounded in 1955 by brother Henry and Richard Bloch most Americans live within 5 minutes of an H&R Block office. Cobb by postal mail using 1301 Main Street, Kansas City, MO 64105. You may contact the H&R block corporate office and write to the CEO, William C. If you need to report a problem with your tax return or service you may call 1-80. Revenues in 2014 were reported at US 3 billion and there are over 80,000 H&R Block tax preparers (9,000 bilingual) that prepared over 24 million taxes last year. There are 12,000 company-owned and franchise-owned branches in all 50 states and worldwide. H&R Block ( is a tax preparation company in the United States with offices in Canada, Australia, Brazil and India.
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